Refund policy
We want you to have worry free shopping. Your happiness is important to us. Every piece is created specifically for you once your order is placed. It's important that you contact us immediately if there is any issue with your order.
If your item arrives damaged, defective, or incorrect, we’ll make it right at no cost to you. If there’s an issue with your order, contact Support within 7 days of delivery. Include your order number, a brief description, and a clear photo of the issue and the packaging.
We accept returns and exchanges within 30 days of delivery. Due to the made-to-order nature of our products, returns for incorrect size ordered, color preference, or change of mind are not accepted. Please review size charts carefully before purchasing. Even if your order doesn't qualify for a return or refund, we still want to hear from you to understand the issue and see what we can do.
If your package has not arrived or tracking says it arrived but you don't have it, please contact the shipper on your tracking link to file a packaged not received claim. Confirm the address on the order is correct. They will go looking for it. If the shipping company confirms they lost it, we can then start the lost package replacement process.
Please contact us Support